Refund Policy — BeMusic AI

This Refund Policy explains when a BeMusic AI purchase is eligible for a refund, how to submit a request, and what happens after a refund is approved.

1. Refund Eligibility

Subscriptions, annual plans, credit packs, and other one-time paid products follow the same core refund rules.

You may request a full refund when both of the following conditions are met:

• You submit the request within 7 days of the purchase; and
• You have used no more than 60 credits from the purchased product.

Credit usage is measured using the usage records associated with your account and purchase. A request submitted after 7 days or after more than 60 credits have been used is not eligible under this voluntary refund policy.

Nothing in this Policy limits any refund, withdrawal, cancellation, or other consumer right that cannot lawfully be excluded or restricted.

2. How to Request a Refund

Email support@bemusic.ai with the subject line Refund Request and include:

• The email address associated with your BeMusic AI account;
• The purchase date and, if available, the order or transaction number; and
• The product you want refunded.

You may include a reason, but it is optional. We normally review refund requests within 3 business days and may ask for information reasonably needed to locate or verify the purchase.

3. Approved Refunds

If a refund is approved:

• We will return the eligible purchase amount to the original payment method;
• The subscription, credit pack, or paid entitlement associated with the refunded purchase will be canceled or revoked;
• Unused credits granted by the refunded purchase will be removed from the account; and
• Your generated songs will not be deleted merely because you received a refund.

Banks and payment providers may take an additional 5–10 business days to display the refund. Their processing times are outside BeMusic AI's control.

After a refunded subscription ends, the account normally returns to the free tier. Content that remains in the account continues to be governed by the Terms of Service, Privacy Policy, and applicable license terms.

4. Requests We May Deny

A purchase is not eligible under this voluntary refund policy when:

• The request is submitted more than 7 days after purchase;
• More than 60 credits from the purchased product have been used;
• The payment has already been refunded, reversed, or charged back; or
• The request is fraudulent, abusive, or connected to a material violation of the Terms of Service.

Promotional or discounted purchases follow the same 7-day and 60-credit rules unless the specific offer clearly states additional terms before purchase. Billing errors, duplicate charges, unauthorized transactions, and rights provided by mandatory law are reviewed separately and are not limited by the eligibility rules above.

We do not provide partial refunds for unused days, unused credits, or part of a billing period unless required by law or expressly agreed by BeMusic AI.

5. Subscription Cancellation

Canceling a subscription and requesting a refund are different actions.

You can cancel an active subscription from the subscription or billing area of your account. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. It does not automatically refund the current period.

To receive a refund for an eligible subscription purchase, you must separately submit a refund request under Section 2.

6. Credit Packs and One-Time Purchases

Credit packs:

• Can be purchased without an active subscription;
• Are delivered to the account after successful payment;
• Expire 1 year after purchase;
• Do not automatically renew; and
• Are eligible for a refund under the same 7-day and 60-credit rules described in Section 1.

If a credit-pack refund is approved, unused credits from that pack will be removed. Songs previously generated with those credits will remain in the account unless you delete them or they are removed for another reason under the Terms of Service.

7. Annual Plans

Annual subscriptions use the same refund rules as monthly subscriptions and credit packs: the request must be submitted within 7 days of purchase and no more than 60 credits may have been used.

Canceling an annual plan prevents its next renewal but does not by itself create a refund for the current annual period.

8. Special Circumstances

Technical Problems

If a serious technical problem prevented you from using a purchased service, contact us with relevant details. We may provide troubleshooting, replacement credits, or another appropriate remedy, including outside the normal refund window where warranted.

Billing Errors

If you were charged twice, charged an incorrect amount, or do not recognize a transaction, contact us promptly. We will investigate and correct confirmed billing errors.

Material Service Changes

If we materially discontinue or reduce a paid service during an active paid period, we may provide replacement service, account credit, or a prorated refund as appropriate and as required by applicable law.

9. Privacy and Data Retention After a Refund

A refund request does not automatically exercise GDPR, CCPA/CPRA, or other privacy rights. A request to access, delete, correct, or export personal data must be submitted separately as described in the Privacy Policy.

Receiving a refund does not automatically delete your account or generated songs. The following records may continue to be retained:

10. Contact Us

Questions or refund requests may be sent to:

BeMusic AI Support

Email: support@bemusic.ai

Website: bemusic.ai